Handling complaints effectively is crucial for maintaining trust and improving services. Steps include: - Listening: Allow the patient to fully express their concerns without interruption. - Acknowledging: Recognize the issue and show empathy for their experience. - Investigating: Look into the complaint thoroughly to understand what went wrong. - Resolving: Provide a solution or corrective action and follow up to ensure satisfaction. - Learning: Use the feedback to implement improvements and prevent future issues.
